Privacy policy

Effective Date: August 8, 2025

1. Introduction

Beleza Ceramics Ltd. ("Beleza Ceramics," "we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner.

This Privacy Policy explains how we collect, use, store, and share information when you visit our website belezaceramics.com (the "Site"), make a purchase, or participate in our pottery events.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

We may collect the following types of information:

a) Personal Information You Provide

When you make a purchase, sign up for our emails, register for an event, or contact us, you may provide:

Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via our payment providers)
Any information you provide in forms or correspondence with us

b) Event Participation Information

If you attend one of our pottery events, we may collect additional information to organize and personalize your session (e.g., guest names or product choices).

c) Device & Usage Information

When you use our Site, we automatically collect certain information, including:

IP address and approximate location
Browser type and version
Pages visited, products viewed, and time spent on the Site
Referring website or search terms
Information collected through cookies and similar technologies (see Section 6)

d) Order & Transaction Information

When you place an order, we collect details such as:

Products purchased
Order value and payment method
Fulfillment and delivery details

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders (including payment, shipping, and returns)
Manage event bookings and communicate important event details
Respond to your inquiries and provide customer support
Send you updates, promotions, and marketing (where you have opted in)
Improve our website, products, and services
Detect and prevent fraud or other unlawful activity
Comply with legal and regulatory obligations

4. Legal Basis for Processing Your Information

We process your personal information based on:

Contractual Necessity: To fulfill orders, process payments, and provide services you've requested
Legitimate Interests: To improve our services, prevent fraud, and communicate about our products (balanced against your privacy rights)
Consent: For marketing communications and non-essential cookies (which you can withdraw at any time)
Legal Obligation: To comply with tax, accounting, and other legal requirements

5. Sharing Your Information

We do not sell your personal information. We may share it only in the following situations:

Service Providers: We use trusted third-party providers to help run our business (e.g., payment processors, event booking systems, email marketing platforms, shipping carriers). These providers only receive the information necessary to perform their services and are required to protect it. We only share the minimum personal information necessary for these providers to perform their services, and they are contractually required to protect your data in accordance with applicable privacy laws.
Business Transfers: If our business is sold, merged, or reorganized, your information may be transferred as part of that process.
Legal Requirements: We may disclose your information when required by law, court order, or to protect our rights and safety.

6. Your Rights

Under PIPEDA and other applicable Canadian privacy laws, you have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or incomplete information
Request deletion of your information (subject to legal and business requirements)
Withdraw your consent to marketing communications at any time
Request details about how your information is used and shared
File a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, email info@belezaceramics.com. We may need to verify your identity before fulfilling your request and will respond within 30 days.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Keep you signed in and remember your preferences
Understand how visitors use our Site and improve performance
Provide personalized content and advertising
Enable essential Site functionality

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Site.

8. Data Retention

We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Generally:

Order information: Retained for 7 years for tax and accounting purposes
Marketing data: Retained until you unsubscribe or request deletion
Event information: Retained for 3 years unless you request earlier deletion

9. Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your personal information may be transferred to, stored, and processed in Canada or other countries where our service providers operate. When we transfer information outside Canada, we ensure appropriate safeguards are in place to protect your privacy rights.

11. Children's Privacy

Our Site and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

Post the updated version on this page with a new "Effective Date"
Notify you via email if you have an account with us
Your continued use of our Site after changes have been made indicates your acceptance of the updated policy

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Beleza Ceramics Ltd.
Email: info@belezaceramics.com
Address: 49 Kings Wharf Place, Dartmouth, NS, B2Y 0C7, Canada
Business Registration: 770834562RT0001